Policy
Customer Care
We’re here to help.
If you have any questions about your order, our products, or delivery, please get in touch with us.
📧 Email: support@velorhomes.co.za
🕒 Response time: Within 1–2 business days (Monday to Friday)
We take pride in thoughtful service and are always happy to assist you.
Privacy & Safety
Your privacy matters to us. Velor Homes collects personal information only for order processing, delivery, and customer communication.
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We do not store credit or debit card details
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Payments are processed through secure, PCI-compliant payment gateways
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Your information is handled in line with South Africa’s POPIA regulations
For full details, please refer to our Privacy Policy.
Wholesale Inquiries
I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!
I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
Payment Methods
We accept secure online payments via:
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Credit & Debit Cards
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EFT (if applicable)
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Trusted, encrypted payment gateways
All transactions are processed securely to protect your information.