Shipping & Returns
Shipping Policy
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Orders are processed within 1 business day. (excluding weekends and public holidays)
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Delivery typically takes 2–4 business days for major cities and 3–7 business days for outlying areas.
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Shipping fees are calculated and displayed at checkout.
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Tracking information will be shared once your order has been dispatched.
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Delivery timelines are estimates and may be affected by courier delays.
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Please ensure all delivery details are accurate at checkout to avoid any delays.
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For more information, please refer to our Shipping & Delivery Policy.
Refunds & Returns Policy
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We want your Velor Homes experience to feel thoughtful and effortless.
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Change-of-mind returns are accepted within 7 days of delivery, provided items are unused, unwashed, and in their original condition.
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If an item arrives damaged, defective, or not as ordered, our team will happily assist and resolve the matter in line with the Consumer Protection Act.
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For full details and conditions, please refer to our Returns & Refunds Policy.